Chat & Voice Knowledge Assistants

Three enterprise pillars

• MCP + RBAC — safe access to corporate software — we connect ERP, CRM, ITSM, SharePoint, and other systems via MCP. The agent operates only within the user’s roles and permissions; actions are auditable, and write operations can require human-in-the-loop approval.
• Private RAG — large volumes without giving data away — we index documents, tickets, wikis, and procedures in the customer’s infrastructure or in an environment you fully control. Data does not have to leave for general-purpose “world” models. Answers are grounded in context with source citations.
• Dark data and historical archives — old shares, scanned PDFs, emails, reports nobody remembers. AI reads that material, structures it, and turns it into a usable historical knowledge set — instead of another dead network drive.

What we deliver

• Chat + voice — one knowledge assistant, two channels; voice for hands-free work, chat for precise queries and citations.
• Shared knowledge base — semantic chunking, vectorization, grounding, and a source trail instead of model guesswork.
• Guardrails and privacy — scope limits, PII redaction, control over what the agent can see and do.
• Observability — tracing conversations, errors, and answer quality so the system stays operable after go-live.
• From Q&A to tool-using agents — first trustworthy answers from the knowledge base, then controlled actions in corporate systems.

Example use cases

• L1 helpdesk — IT, HR, compliance: first-line answers with escalation to a human.
• Onboarding and expert on demand — tribal knowledge available from day one, without waiting for “that one expert”.
• Field / operations assistant — voice on the floor, in the warehouse, or at a customer site when hands are busy.
• Meeting capture — conversations and notes turned into a structured, searchable knowledge base.
• Regulatory Q&A — answers that cite a procedure or policy, with an audit-ready source trail.
• Multilingual access — one knowledge base, multiple interface languages for international teams.
• MCP agents — reads and controlled writes in corporate systems, with human approval on critical actions.

Who it's for

For mid-sized and large organizations where knowledge is scattered across drives, tickets, and expert heads — and where IT, knowledge management, and compliance need a solution that can be audited, permissioned, and run in production.